Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to processing and delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders are not processed or shipped on weekends or public holidays.
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During peak seasons or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times are:
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United States: 3–7 business days
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Canada: 5–10 business days
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United Kingdom: 5–10 business days
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Australia: 6–12 business days
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International Orders: 7–20 business days
Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your location and the selected shipping method.
If your store offers free shipping, the promotion will be displayed during checkout when applicable.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (when available). Tracking information may take up to 48 hours to update after shipment.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order. We are not responsible for orders delivered to incorrect addresses provided by customers.
If you notice an error, contact us as soon as possible. We will do our best to update your address before your order ships, but we cannot guarantee changes once processing has begun.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team through our Contact Us page or by email. We are happy to assist you.